What is Site Reliability Engineering?

Introducing Site Reliability Engineering (SRE), a discipline seamlessly integrating software engineering with operational expertise. Its purpose is to construct and uphold large-scale, robust, and reliable systems, offering a proactive response to the ever-present challenges of maintaining system dependability in our dynamic technological landscape.

Why is it important

As technology evolves from a supporting tool to a strategic linchpin, CIOs face a paradigm shift, emphasising adaptability and resilience to maintain operational stability.

Early detection of Issues

Early detection of Issues

Observability provides real-time insights into system behaviour, allowing organisations to detect issues as soon as they arise. By correlating telemetry data across metrics, logs, and traces, organisations can identify patterns indicative of potential problems and trigger alerts before they escalate.

Proactive response

Proactive response

Alerting enables organisations to respond proactively to issues, rather than reactively waiting for problems to impact operations. By defining clear alerting thresholds and escalation procedures, organisations can ensure that relevant stakeholders are notified promptly when issues arise, enabling them to take corrective action swiftly.

Reduce mean time to resolution

Reduce mean time to resolution

By providing actionable insights and triggering alerts in real-time, organisations can expedite the diagnosis and resolution of issues, minimising downtime and its associated costs.

Enhance business continuity

Enhance business continuity

By proactively monitoring system health and responding swiftly to issues, organisations can ensure business continuity and minimise the impact of disruptions on critical operations. The synergy of observability and alerting helps organisations maintain a robust operational infrastructure that can withstand unforeseen challenges and disruptions.

Our Expertise

Fraud

Fraud

We use Modern ML and AI and strengthen your analytics capabilities to improve your Fraud Detection and Fraud Prevention

Fraud Prevention Offering
Client Lifecycle Management

Client Lifecycle Management

We build or improve your client management platforms, delivering stronger workflows, automations and case management solutions to help you be customer obsessed and compliant with regulatory workloads such as KYC, CDD and EDD

Our Approach

We understand that each company faces unique challenges and pursues specific objectives. Our methodology involves a meticulous examination of your existing infrastructure, followed by the implementation of tailored SRE strategies aligned precisely with your business goals. This bespoke approach guarantees maximum impact with minimal disruption.

In tandem with your business expansion, our SRE services are meticulously designed for scalability, enabling your systems to grow seamlessly alongside your enterprise. Whether launching new products or experiencing a surge in user activity, our SRE solutions adeptly adapt to meet your evolving needs.

Measure & Diagnose

Measure & Diagnose

1.SRE capability assessment
2.Employee capability test
3.Disaster, recovery and backup planning assessment/identification
4.Compliance checks (systems to be compliant to certain industry standards)

Prove & Validate

Prove & Validate

1.Log anomaly detection (offer as part of SRE to detect errors before they become prod incidents, identify root cause - RCA - poc)
2.Observability Suite (building/integrating several tools to build an observability suite to do regular monitoring, end to end traceability to get a comprehensive view of the overall infrastructure performance)
For ex cpu utilisation, application logs in splunk, tivoli for altering etc
3.Tabletop disaster recovery testing
4.Compliance checks (data loss prevention, regulatory compliance)

Scale & Optimise

Scale & Optimise

1.Observability suite - Preventative
Ex Early detection of issues (detect and foretell before issue occurs, detect before raised by the customer, etc)
2.Disaster planning strategies to better handle, reduce the occurrences, reduce recovery time objective, recovery point objective

Shaine Ismail

Shaine Ismail

bigspark founder

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